Terms & Conditions

Terms & Conditions

TERMS AND CONDITIONS

Please read the terms of use agreement carefully. By using the website and availing of the services mentioned on the website you agree to be bound by the terms and conditions mentioned herein.

Himalayan Eco Lodges (hereinafter referred to as ‘HEL’) are the owners of the website, having our registered office at – 263, Phase 2, Vasant Vihar [Dehradun]. 248001, Uttarakhand

This terms of use agreement (hereinafter referred to as the ‘Agreement’) along with the private policy governs the use of this website (web address) (hereinafter referred to as ‘the website’), and all purchases made by the visitors (hereinafter referred to as ‘you’ or ‘user’) from this website. The services and information offered on this website are available to you conditionally on your acceptance, without modification, of the terms enumerated in these terms of use agreement. If you disagree with any of the terms and conditions enumerated in this terms of use agreement, you must not use the website or avail of any of the services provided herein.

In the instance if you decide to register on the website, you will be made to expressly agree to the terms of the terms of use agreement. HEL reserves the right to deny registration of any user if the user does not expressly assent to the terms of use agreement.

HEL reserves the right to change or revise these terms of use agreement on this website. The changed/revised agreement shall be effective immediately after being posted on the website. Your use of the website after such revision or changes shall imply your acceptance to the changed/revised agreement.

WEBSITE

This website offers information and marketing materials provided directly by us or through third party sources. The website also allows you to purchase various packages for various trips and adventure activities organized by HEL.

The content provided by us on the website is the exclusive property of HEL and is protected by copyright, trademark and other laws as applicable in India. You, hereby acknowledge the content to be the intellectual property of HEL and are restrained from removing, changing or altering the same.

You are hereby licensed to view the pages on a web browser. However, the license extends to your personal or official use of the website alone. Unless permitted expressly you may not republish, reproduce or redistribute the contents and services provided in the website or show or exploit the material provided in the website in public.

BOOKING AND PAYMENTS

The packages made available by HEL on website are offered on ‘as is’ and ‘as available basis’. No modification or concessions can be made to the packages without the express consent of HEL. Furthermore, HEL gives no guarantees or warranties for the reliability, suitability or punctuality of the services provided under the packages opted by you through the website. The same are subjected to adjustments and modification depending on circumstances, including but not limited to, Acts of God, Road Blockages, delayed arrival, accidents and other circumstances beyond the control of HEL. Any extra cost that may arise due to the abovementioned circumstances shall be borne by the user alone.

It is the duty of the user to verify and confirm that the contents of the website and the packages provided on the website meet the specific requirements of the user. Furthermore, it is the duty of the user to verify the itinerary provided for the specific package provided by HEL.

The packages availed by the user shall be confirmed only after the payment of the complete cost of packages. The website provides various payment methods through third party gateways for the convenience of the users. The user shall avail of these mediums for payment at their own risk. HEL takes no responsibility for the risks and damages that may occur to the user by making use of these payment gateways.

 

RESPONSIBILITY OF THE USER

It is the duty of the user to verify the dates and itinerary of his travels for the trips organized by HEL.

The adventure activities are designed to push the human body to its absolute limit and hence are full of hazardous and strenuous conditions and circumstances. Reasonable mental and physical fitness is imperative for a comprehensively enjoyable experience on the adventure activity. Fitness manuals are provided on the website which provides a detailed fitness plan for various adventure activities the user may wish to undertake, so that you can prepare for the activity accordingly.

Furthermore it is the responsibility of the user to assess his fitness level and check the suitability of the adventure activity he wishes to undertake. HEL will not be responsible if the user finds the trek or the adventure activity to be beyond his physical and mental capabilities. If you suffer from any ailments and disabilities, that may hinder your enjoyment of the activity or which may pose risks when subjected to extreme conditions during the adventure activity, it shall be your sole responsibility to get proper medical checkup and opinion. Furthermore, if any precautions or measures are to be undertaken for your health and safety it is the sole responsibility of the user alone. HEL shall not be liable for any harm or damage that may befall you because of your inadequate physical, mental and medical preparation for the adventure activity.

While undertaking a trip the luggage and personal effects are the sole responsibility of the user and the user will carry them at their own risk.

When on the trip the users are required to behave in a manner acceptable and conducive to group travel. The user shall refrain of acting in any manner which may be socially or morally unacceptable and which may cause annoyance or discomfort for the fellow travelers or may endanger their life, person or possession. HEL reserves the right to terminate the adventure activity, without refund, of any user who may act in the manner aforesaid mentioned.

PHOTOGRAPH RELEASE

HEL reserves its right to take photographs of you during your participation of an adventure activity organized by HEL and to edit, alter, copy, exhibit and use the same, in whole or in part, in any form and manner, through any medium, in print, internet and social media, for promotion, publicity, advertisements, illustrations and web content. You hereby waive any and all rights to the photographs taken of you during the adventure activity and release and indemnify HEL, its directors, partners, agents and servants from all claims, demands and actions which may arise because of the use of those photographs.

DISCLAIMER AND WARRANTIES

HEL take utmost care that the content and the services provided in the website are accurate, however some inaccuracies or deficiencies in the content and the services may occur. The information and the packages provided on the website may be availed by the user at his own risk. HEL herein disclaims all warranties of any kind, express or implied, on the accuracy, veracity and suitability of the information and the services provided in this website. You hereby acknowledge that the information and services provided in this website may contain inaccuracies, deficiencies and errors.

LIMITATION OF LIABILITY

The extent of liability, and the extent of remedy, with respect to the contents of the website and the services provided herein, or any breach of agreement shall be limited to the extent of the amount paid by the user for the information of service provided. To the extent of contents and information that is provided free of charge on this website, HEL will not be liable for any loss or damage arising out of that.

HEL shall not be liable for any loss or damage arising directly or incidentally from the use of the website, its contents or the packages provided on the website or any loss suffered by the user in payments made through the website.

It is imperative that the user assent to the participation form/waiver of rights/indemnity bond by affixing their signature before undertaking the adventure activity provided through this website by HEL. HEL reserves the right to refuse the user from participation in the adventure activity if the user refuses to assent to the participation form/waiver of rights/indemnity bond and HEL shall not be liable to make any refund for the same.

INDEMNITY

You hereby release, indemnify and hold harmless HEL and any of its directors, partners, officers, shareholders servants and agents from all liability, claims, damages cost and expenses, arising from breach of any obligations or warranties provided under this agreement, or from the use of the information, services and packages provided on the website.

Cancellations & Refund Policy

  • <15 days from date of check-in / No Show: No Refund
  • 16-29 days from date of check-in: 50% of total cost (after deducting any expenses that have already been incurred for travel bookings, etc.)
  • >30 days: Full refund (after deducting any expenses that have already been incurred for travel bookings, etc.)
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